Refund policy

Returns & Refunds Policy

Instant Latte Art

We want you to be fully satisfied with your purchase. Please review our returns and refunds policy below before initiating a return.

Return & Exchange Eligibility

You may request a return or exchange within 30 days of delivery. To be eligible:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging, including all stencils and accessories
  • Proof of purchase may be required

Items returned that do not meet these conditions may be refused.

Return Authorization (RMA Required)

All returns and exchanges must be authorized before being sent back. To begin, email us at support@instantlatteart.com with your order number and the item you would like to return, and we will issue a Return Merchandise Authorization (RMA). Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to the original payment method
  • Please allow 5-10 business days for the refund to appear, depending on your payment provider

Original shipping fees are non-refundable.

Exchanges

Eligible items, such as a different color, may be exchanged within 30 days. To request an exchange, email us at support@instantlatteart.com with your order number and the item you would like to exchange, and we will guide you through the next steps. Exchanges are subject to the same eligibility conditions as returns and to product availability.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at support@instantlatteart.com within 48 hours of delivery and include clear photos of the issue. We will work with you to resolve the situation as quickly as possible.

Non-Returnable Items

Certain items may be non-returnable, including:

  • Final sale or clearance items (if marked as such)
  • Items that have been used, including printers that have been filled with powder

Any non-returnable items will be clearly indicated on the product page.

Contact Us

For questions about returns or refunds, contact: support@instantlatteart.com